Please call (800) 446-0029 or 910-791-0246 Monday-Friday from 8:00am- 5:30pm eastern standard time for a return authorization number. Returns received without an RMA # will be refused and returned to you. Please read our policies below.

You may return an item within 30 days of the shipping date as long as it has not been used. Return shipping charges will be paid by the customer. We will be happy to exchange an item or issue a refund. A refund will be issued for the cost of the merchandise minus the original cost of shipment and is subject to up to a 20% restocking charge. If the merchandise you purchased was for free shipping, we will deduct the actual shipping cost.

Returned items must have a copy of the sales receipt and all packaging, including warranty cards, instructions, etc. The merchandise and packaging must be in new condition. Returns must be packed inside a shipping carton with adequate packing.

Beauty & Barber Chairs, Heavy Equipment, and Furniture

The merchandise of the manufacturer and sold by Bowman Beauty & Barber Supply is designed for professional use only and must be installed by a licensed professional. A licensed plumber must install all shampoo bowls and vacuum breakers.

In the event of defects in material and workmanship, the manufacturer’s obligation shall be limited to free parts repair or replacement at the option of the manufacturer on any defective part for a period of one year. Under the manufacturers warranty, all shipping and handling charges shall be borne by the final purchaser. The manufacturers warranty does not apply to defects in parts due to ordinary wear and tear, due to actions of persons or entities other than the manufacturer or due to transportation of the goods. The warranty is not transferable. The manufacturer does not provide on site servicing.

All new merchandise may be returned within 5 days of delivery of the merchandise and will be subject to a 20% restocking fee. Return shipping cost will be paid by the customer. All merchandise returned must have prior approval from the manufacturer, must be shipped in the original shipping container and must be insured against damage. Proper re-packaging of the merchandise into the original shipping container is the responsibility of the customer.

If your order must be cancelled, it must be cancelled before the order is shipped. If the order is cancelled after the goods leave the factory, the customer is responsible for the outgoing and return shipping charges and up to a 20% restocking fee.

The trucking company is only responsible for placing the merchandise at the end of the truck. Customer is responsible for un- loading and bringing the goods into the building. For an additional charge, the trucking company will unload the merchandise for you and place the items inside the building provided the front door is wide enough for the shipping containers to go through. If the front door is not wide enough for the shipping cartons to go through, the delivery driver will place the merchandise by the front door. The trucking company will not unpack the boxes or cart away empty shipping containers or set up equipment. For shipping cost and any delivery assistance, call 1-800-446-0029.

For your protection, the acceptance of the shipment by the transportation company is an acknowledgement that the articles were delivered to them GOOD WORKING CONDITION AND PROPERLY PACKED. The trucking company that delivered the merchandise to you is responsible for its safe delivery.

If the shipment is damaged(visible or concealed):

Have the delivery driver person note on the freight bill of lading the nature and extent of damages.

Notify the Transportation Company’s office to inspect the merchandise

File a claim for damages at once. In filing a claim, you may make a cash adjustment with the Transportation Company for full value, arrange to have repairs made, or replace the merchandise.

If the damage is unnoticed until the merchandise is unpacked, notify the Transportation Company’s office immediately and ask to have it inspected.

Do not destroy any packing materials until the shipment is inspected and the claim is settled. Normal wear and tear of the packaging materials is anticipated, but the final responsibility for protecting the original packing materials is the customer’s.

If you receive shortages:

If the shipment delivered to you is not in accordance with the quantity of cartons shown on the delivery receipt, do not accept it until such shortages are noted on the freight bill and bill of lading. Any claims for loss or damage should be filed immediately with the Transportation Company that made the delivery to you. The manufacturer and Bowman Beauty & Barber Supply Co. accept no responsibility for merchandise damaged in transit.

The manufacturer assigns to the buyer those warranties provided by the manufacturer of the merchandise being purchased. The only remedies for a breach of such warranty shall be those remedies specifically provided by the manufacturer of the merchandise with respect to which such warranty applies. The buyer hereby agrees to look solely to the manufacturer of the merchandise for performance, and or implementation, of the remedies provided by the manufacturer for the breach of such warranties.

The warranty(s) from the manufacturer is exclusive and no other warranty, whether written or oral, is expressed or implied. The manufacturer specifically disclaims the implied warranty for merchantability or fitness for a particular purpose of use.

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